Writing Airbnb guest reviews is your duty to the hosting community. Where would you be today if hosts before you hadn’t given your guests rave reviews—or warned you of guests that gave them problems?
As an Airbnb host, making sure that you participate in the Airbnb reviews system is critical! From check-in to check-out, you want to deliver a great guest experience. Positive reviews are the path to earning Superhost status, so participating in both sides and leaving guests reviews (hopefully a 5-star review) is a great way to boost your overall Airbnb listing and performance.
Beyond that, writing Airbnb guest reviews is simply good business. For good guests, it shows you care. For problem guests, it offers a chance to tell your side of the story. And for those in between, it’s a matter of being thorough.
But gosh, can they get exhausting. So whether you’re writing your very first review or looking for a way to make your thousandth one a little different from those before it, here are our tips for Airbnb guest reviews that are professional and impactful.
We’ve also compiled a list of Airbnb host review templates (they can be used on any short-term rental site like Vrbo as well) that you can copy + paste with a few customizations depending on how the guest was to host.
Had a guest that you hit it off with immediately? Or fuss-free guests who left your space in tip-top shape? That’s the kind of vacation rental kismet that we all hope for!
But even so, reviewing good guests can feel a bit…weird. Especially if you forged a personal connection with them while they were staying in your rental. Just how do you put a guest’s greatness into words?
Here’s what we suggest for good Airbnb guest reviews:
[Guest Names] were wonderful guests! They were considerate, and made hosting easy. We would definitely recommend them to other hosts in the future. Thanks so much for everything!
Example guest review to leave when everything goes well.
This guest was super nice and considerate, and was an enjoyable person to host! We would definitely recommend them to other hosts for a great Airbnb experience and would also welcome them as future guests, too. Thanks so much.
Another option for a guest that was nice and friendly.
[Guest Name] was an excellent guest! They were super clean, and we had a great time hosting them. They left our property in good condition. We would recommend them to future hosts without hesitation. Thanks so much for staying with us!
A simple review to leave when guests are clean upon departure
You set the proper expectations—but your guests demanded the sun and the moon. Or they never read your house rules and left chaos in their wake. Or they were simply oblivious to their bad behavior (often the hardest review of all!).
We hope we never have to write bad reviews, but it’s bound to happen to every host at some point. When it does, remember to be professional. That might be hard—especially if a guest blatantly disrespected your rental—but losing your cool only hurts your credibility.
Here’s what we suggest for problem Airbnb guest reviews:
Sadly, we had issues with [guest name]. They broke things and were very messy, which made hosting them very unpleasant. We would not recommend them to anyone and strongly advise against letting them stay in your property.
An example when a guest is a problem
This guest did not follow our clearly communicated house rules and was overall very disruptive. We would not recommend them to anyone looking for a peaceful and enjoyable guest to host.
If a guest were to break house rules and cause problems for you
I’m sad to write that we had issues with [guest name]. This guest checked out too late and ended up disrupting our cleaning schedule for the day. We would not recommend them to anyone looking for a punctual and considerate guest to host in the future.
Example if a guest were to overstay and cause turnover issues by not respecting your check-out time
For most hosts, a vast many of guests will be right in the middle. They’ll follow your rules for the most part, maintain respectful communication, and be in and out of your rental without much incident.
And that makes your job a little easier. But how do you write unique reviews for each guest when you’re hosting dozens and dozens of guests a year?
Here’s what we suggest for average Airbnb guest reviews:
We wanted to have a great experience hosting [guest name], but we didn’t quite get there. They had some issues following our house rules. We would want to have better communication in the future if we were to host them again. We do recommend them to other hosts who have aligned expectations.
Just an OK guest with some issues
This guest didn’t communicate well and it caused a few friction points during their stay, but they were overall a guest we’d welcome back. We would encourage the guest to make sure they’re following any house rules for future stays.
A guest who had some issues overall but you would host again
We wanted to have a great experience hosting [guest name], but sadly the guest broke something in our property and was careless with our property. We do understand mistakes happen and would host this guest again if they agreed to be a touch more careful with our property.
When a guest were to break something in the property
Don’t let this simple task become the bane of your hosting existence! Your Airbnb property or properties will thrive once you host the ideal guest for you, so we hope these Airbnb review examples above were useful. Keep working on getting to the highest star rating possible while you take great care of guests and attract more potential guests. If you’re a property manager, reach out to us for help on writing templates of your own!
At Guest Hook, we help Airbnb owners and managers across the globe with anything that needs writing. We’ll help you create templates for easy Airbnb guest reviews—and we specialize in creating listing descriptions that attract the guests that will be happiest at your rental. Get in touch with us today.