Yes, You Need to Write
Airbnb Guest Reviews.
Here’s How.

Written By: Conrad
Last Updated: September 1, 2023

Writing Airbnb guest reviews is your duty to the hosting community. Where would you be today if hosts before you hadn’t given your guests rave reviews—or warned you of guests that gave them problems?

As an Airbnb host, making sure that you participate in the Airbnb reviews system is critical! From check-in to check-out, you want to deliver a great guest experience. Positive reviews are the path to earning Superhost status, so participating in both sides and leaving guests reviews (hopefully a 5-star review) is a great way to boost your overall Airbnb listing and performance.

Beyond that, writing Airbnb guest reviews is simply good business. For good guests, it shows you care. For problem guests, it offers a chance to tell your side of the story. And for those in between, it’s a matter of being thorough.

But gosh, can they get exhausting. So whether you’re writing your very first review or looking for a way to make your thousandth one a little different from those before it, here are our tips for Airbnb guest reviews that are professional and impactful.

We’ve also compiled a list of Airbnb host review templates (they can be used on any short-term rental site like Vrbo as well) that you can copy + paste with a few customizations depending on how the guest was to host.

The Good

Had a guest that you hit it off with immediately? Or fuss-free guests who left your space in tip-top shape? That’s the kind of vacation rental kismet that we all hope for!

But even so, reviewing good guests can feel a bit…weird. Especially if you forged a personal connection with them while they were staying in your rental. Just how do you put a guest’s greatness into words?

Here’s what we suggest for good Airbnb guest reviews:

  1. Praise them! No need to re-invent the wheel. Keep it simple with something like “X was a pleasure to host.”
  2. Point to a specific moment. After you’ve made it clear that this is a good review, make it personal. Mention something specific that the guest did that you appreciated. Maybe they smiled and waved whenever you crossed paths. Maybe they were super responsive during the booking process. Or maybe they followed your house rules with star student gusto.
  3. Make a nod towards future bookings. Ending your review with something like “X is welcome back any time” concludes your review on a welcoming note. It also reminds your A+ guest that they have a solid option whenever they’re back in the area, planting the seed for repeat bookings.

Examples Of Reviews For Great Guests on Airbnb

[Guest Names] were wonderful guests! They were considerate, and made hosting easy. We would definitely recommend them to other hosts in the future. Thanks so much for everything!

Example guest review to leave when everything goes well.

This guest was super nice and considerate, and was an enjoyable person to host! We would definitely recommend them to other hosts for a great Airbnb experience and would also welcome them as future guests, too. Thanks so much.

Another option for a guest that was nice and friendly.

[Guest Name] was an excellent guest! They were super clean, and we had a great time hosting them. They left our property in good condition. We would recommend them to future hosts without hesitation. Thanks so much for staying with us!

A simple review to leave when guests are clean upon departure

The Bad

You set the proper expectations—but your guests demanded the sun and the moon. Or they never read your house rules and left chaos in their wake. Or they were simply oblivious to their bad behavior (often the hardest review of all!).

We hope we never have to write bad reviews, but it’s bound to happen to every host at some point. When it does, remember to be professional. That might be hard—especially if a guest blatantly disrespected your rental—but losing your cool only hurts your credibility.

Here’s what we suggest for problem Airbnb guest reviews:

  1. Be diplomatic. Be straightforward but keep your emotions in check. Something along the lines of “a hotel would have been better suited for X” makes your point while remaining even-keeled.
  2. Be clear, but avoid laundry listing. If guests did damage or caused big issues, you should absolutely mention it in your guest reviews. But avoid creating a dramatic roll call of every slight they made against you. Something along the lines of “our housekeeper had to spend far more time at this rental than usual after checkout” is more effective than “X left dishes in the sink, candy wrappers on the floor, and dirty towels in every room of the house.”
  3. Take the proper steps beyond reviewing. If you suspect your guest will also leave you a negative review, be prepared to respond professionally. And if their behavior was cause for compensation, that’s something to take up with Airbnb or your insurance. Not something to hash out in your guest reviews.

Examples Of Reviews For Great Guests on Airbnb

Sadly, we had issues with [guest name]. They broke things and were very messy, which made hosting them very unpleasant. We would not recommend them to anyone and strongly advise against letting them stay in your property.

An example when a guest is a problem

This guest did not follow our clearly communicated house rules and was overall very disruptive. We would not recommend them to anyone looking for a peaceful and enjoyable guest to host.

If a guest were to break house rules and cause problems for you

I’m sad to write that we had issues with [guest name]. This guest checked out too late and ended up disrupting our cleaning schedule for the day. We would not recommend them to anyone looking for a punctual and considerate guest to host in the future.

Example if a guest were to overstay and cause turnover issues by not respecting your check-out time

The In-Between

For most hosts, a vast many of guests will be right in the middle. They’ll follow your rules for the most part, maintain respectful communication, and be in and out of your rental without much incident.

And that makes your job a little easier. But how do you write unique reviews for each guest when you’re hosting dozens and dozens of guests a year?

Here’s what we suggest for average Airbnb guest reviews:

  1. Don’t call on the muses. While these reviews should be professional, don’t give in to the pressure to make them perfect. A decent review that’s done is better than one that you’ll never get around to perfecting and posting.
  2. Focus on something tangible. Every guest will have at least one quality worth mentioning—even if it’s that they breezed in and breezed out with no issue. Call it out in your review.
  3. Skew it accordingly. Maybe a guest is in-between, but tipping a little more towards one side of the scale. Take a cue from the good and bad guest advice accordingly. For good-leaning guests, extend a welcome for future stays. For borderline problem guests, briefly and diplomatically mention the biggest issue.

Examples Of Reviews For "In-Between" Guests on Airbnb

We wanted to have a great experience hosting [guest name], but we didn’t quite get there. They had some issues following our house rules. We would want to have better communication in the future if we were to host them again. We do recommend them to other hosts who have aligned expectations.

Just an OK guest with some issues

This guest didn’t communicate well and it caused a few friction points during their stay, but they were overall a guest we’d welcome back. We would encourage the guest to make sure they’re following any house rules for future stays.

A guest who had some issues overall but you would host again

We wanted to have a great experience hosting [guest name], but sadly the guest broke something in our property and was careless with our property. We do understand mistakes happen and would host this guest again if they agreed to be a touch more careful with our property.

When a guest were to break something in the property

Need help with your Airbnb guest reviews?

Don’t let this simple task become the bane of your hosting existence! Your Airbnb property or properties will thrive once you host the ideal guest for you, so we hope these Airbnb review examples above were useful. Keep working on getting to the highest star rating possible while you take great care of guests and attract more potential guests. If you’re a property manager, reach out to us for help on writing templates of your own!

At Guest Hook, we help Airbnb owners and managers across the globe with anything that needs writing. We’ll help you create templates for easy Airbnb guest reviews—and we specialize in creating listing descriptions that attract the guests that will be happiest at your rentalGet in touch with us today.

Take The Next Step

  1. Download our free Vacation Rental Marketing Blueprint and watch our FREE training on how to build an actionable, advanced marketing plan for your rental properties.
  2. If you want to learn more about how to generate more bookings, visit our blog and read our articles. 
  3. To get started working with us, visit our contact page, complete the form and schedule a call.
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